Privacy Policy | Milla’s Cleaning Services

WHO WE ARE

Milla's Cleaning Services

1. Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Milla’s Cleaning Services (“Company,” “we,” “us,” or “our”).

By booking, scheduling, or using our cleaning services—or by submitting your information through our website or forms—you agree to these Terms.

If you do not agree, please do not use our services.

2. Business Information

Milla’s Cleaning Services
📞 (415) 430-8974
📧 info@millascleaningservices.com

3. Eligibility

You must be at least 18 years old to use our services. By booking with us, you confirm that you meet this requirement and have the authority to request cleaning services at the property.

4. Services Provided

Milla’s Cleaning Services offers professional cleaning solutions, including:

Residential House Cleaning
Apartment Cleaning
Office Cleaning
Commercial Cleaning
Move-In Cleaning
Move-Out Cleaning
Deep Cleaning Services

Services may be customized based on your specific needs.

5. Booking and Scheduling

5.1 Appointments

Appointments can be scheduled via phone, email, or online request.

Service times are estimated and may vary
We will do our best to arrive within the scheduled window

5.2 Property Access

You are responsible for ensuring:

Entry access to the property
Clear and safe working conditions
Pets are secured
Parking is available

If we cannot access the property, a service fee may apply.

6. Pricing and Payment

6.1 Estimates

All quotes are based on the information provided and may change depending on:

Size and condition of the property
Level of cleaning required
Additional services requested

6.2 Payment Terms

Payment is due upon completion of service unless otherwise agreed.

Accepted payment methods may include:

Cash
Credit/Debit Cards
Digital Payments

Receipts can be provided upon request.

7. Cancellation Policy

7.1 Cancellations

We request at least 24 hours notice for cancellations or rescheduling.

Late cancellations may be subject to a fee.

7.2 No-Show Policy

If access to the property is not provided at the scheduled time, a service call fee may be charged.

8. Customer Responsibilities

You agree to:

Provide accurate information about the service
Ensure safe access to the property
Inform us of any hazards, damage, or special instructions
Secure pets during service

You must also confirm that you have authorization to request cleaning services at the property.

9. Limitations of Service

We do not provide the following services unless specifically agreed:

Hazardous material cleanup
Biohazard or trauma cleaning
Mold remediation
Pest control

We reserve the right to refuse unsafe or unsuitable jobs.

10. Liability

Milla’s Cleaning Services takes reasonable care when providing services. However, we are not responsible for:

Pre-existing damage
Improperly installed items
Fragile or unsecured items
Normal wear and tear

All claims must be reported within 48 hours of service completion.

11. Valuables

Customers are responsible for securing:

Jewelry
Cash
Important documents
Fragile or high-value items

We are not liable for loss or damage to valuables not disclosed prior to service.

12. Environmental Practices

We strive to use safe and effective cleaning methods and products whenever possible to maintain a healthy environment.

13. Privacy

Your personal information is collected and used only to provide our services and communicate with you.

We do not sell or share your personal data except as required for service delivery or legal compliance.

14. Governing Law

These Terms are governed by the laws of the State of California.

15. Dispute Resolution

We encourage resolving any disputes through direct communication before pursuing legal action.

16. Modifications to Terms

We reserve the right to update these Terms at any time. Updates will be posted with a revised “Last Updated” date.

Continued use of our services indicates acceptance of the updated Terms.

17. Force Majeure

We are not responsible for delays or failure to perform services due to circumstances beyond our control, including:

Natural disasters
Severe weather
Government restrictions
Transportation issues

18. Contact Information